I called this location the first week in January and was told to come on in and bring my stuff. I explained to them about what I needed to do and what I needed to accomplish.

Mind you this was the first week in January and I had a time frame to complete this task. I was told to come back so I made an appointment for this place and came back the next day a few minutes before my appointment time. The agent was helping another customer, I thought "oh just a few more minutes" but that had turned into almost 2 hours to wait. I am a small business and it is only me working my business so my time is very valuable. If I am sitting in there waiting to be seen past my appointment time then that just says that they don't care about their customers. This place is very, very unprofessional at first I was getting a refund and now I owe?? and now fast forward to the 3rd week in February. I was told to mail some sort of voucher to the IRS, I went to mail it and looked at it but did not see a voucher. I went up there this morning to ask about this "voucher" and the lady told me that she didn't know about this "voucher" and the person that I needed to see would be in at 12. I go back a little after 12 and the person I needed to see was not "in today" its only 1 man In there helping another customer. I asked him what a voucher is and he has no clue as to what I am talking about. He called the 2 ladies that I was working with and got no answer, so he called the former manager there and she said to tell me to come back tomorrow at 12. WTF are you serious??!?!