I called this location the first week in January and was told to come on in and bring my stuff. I explained to them about what I needed to do and what I needed to accomplish.

Mind you this was the first week in January and I had a time frame to complete this task. I was told to come back so I made an appointment for this place and came back the next day a few minutes before my appointment time. The agent was helping another customer, I thought "oh just a few more minutes" but that had turned into almost 2 hours to wait. I am a small business and it is only me working my business so my time is very valuable. If I am sitting in there waiting to be seen way  past my appointment time then that just says that they don't care about their customers. This place is very, very unprofessional at first I was getting a refund and now I owe?? and now fast forward to the 3rd week in February. I was told to mail some sort of voucher to the IRS, I went to mail it and looked at it but did not see a voucher. I went up there this morning to ask about this "voucher" and the lady told me that she didn't know about this "voucher" and the person that I needed to see would be in at 12. I go back a little after 12 and the person I needed to see was not "in today" its only 1 man In there helping another customer. I asked him what a voucher is and he has no clue as to what I am talking about. He called the 2 ladies that I was working with and got no answer, so he called the former manager there and she said to tell me to come back tomorrow at 12. WTF are you serious??!?!

#HRBLOCKSUCKS

HTTP://bit.ly/lifUhC